Refund & Payment Policy

Free trial

Trial availability, duration and included features are shown with the selected plan. Check the offer presented before signing up; this policy does not promise that every paid plan has the same trial or that every expiry moves a workspace to an identically named free tier.

Subscription billing

Plan prices, billing periods, payment methods and discounts are shown at checkout. Recurring billing depends on the selected subscription and payment provider. If payment fails, access can be affected under the applicable plan and subscription terms.

This policy does not promise a fixed payment-retry schedule or an automatic seven-day read-only period.

Refund eligibility

We offer refunds in the following cases:

• 14-day money-back guarantee — Cancel within 14 days of your first paid charge for a full refund, for any reason. One-time per workspace.
• Annual plan refunds — Cancel mid-cycle and receive a prorated refund of the unused months, minus a 10% restocking fee.
• Service downtime — Any service credits expressly included in your purchase or a separate agreement remain subject to that commitment. This page does not establish a new uptime SLA.
• Duplicate charges — Refunded immediately on request.

Non-refundable items

The following are non-refundable:

• Used message credits and third-party messaging charges already incurred
• Add-on credits already consumed
• Monthly subscriptions past the 14-day window (you can cancel to stop future charges)
• Customisation, migration, and onboarding services already delivered

These exclusions do not override statutory refund or withdrawal rights that apply to you.

Prorated upgrades & downgrades

Upgrading mid-cycle: you are charged the prorated difference immediately and the new plan takes effect that day.

Downgrading mid-cycle: the new plan takes effect at the next renewal date. No refund is issued for the unused portion of the current cycle.

Wallet credits

Pay-as-you-go message credits are added to your account wallet on purchase and consumed as you ship messages. Unused credits do not expire.

Refunds for unused wallet credits are available within 30 days of purchase, minus payment-gateway processing fees.

How to request a refund

Email legal@sentways.com with:

• Your workspace name and account email
• The invoice number or charge date
• A brief reason (optional but helps us improve)

Refunds are processed within 5 business days. The credit may take an additional 5–10 business days to appear on your statement, depending on your bank.

Chargebacks

Please contact legal@sentways.com about a disputed charge so we can investigate. This does not restrict your rights to dispute a payment with your bank or payment provider.

Contact billing

Refund and billing requests: legal@sentways.com. Service operator: Sentways (Paweł Adamajtis).

The published refund offers are in addition to rights that cannot be excluded under applicable law.