Acceptable Use Policy

Permitted uses

Sentways is built for legitimate business communication with people who have opted in to receive messages from you. Examples of permitted use:

• Transactional notifications (orders, shipping, OTP, receipts)
• Customer support and service-desk replies
• Marketing broadcasts to opted-in subscribers
• Appointment reminders, calendar booking, and follow-ups
• Catalog browsing, in-thread checkout, and payment confirmations
• Click-to-WhatsApp ad funnels via Meta Ads

Strictly prohibited

You may not use Sentways to:

Spam & unsolicited messaging

• Send messages to anyone who has not explicitly opted in
• Send bulk messages to scraped, purchased, or harvested contact lists
• Continue messaging after a recipient has requested to stop

Illegal content

• Distribute malware, phishing links, viruses, or harmful code
• Promote or facilitate illegal activities including fraud, money-laundering, gambling (where prohibited), drugs, weapons, or human trafficking
• Share child sexual abuse material (CSAM) — prohibited and subject to action and reporting where required by applicable law

Harmful behaviour

• Harassment, hate speech, threats, or doxing of any individual or group
• Impersonation of any person, brand, or government entity
• Deceptive practices including fake reviews, pyramid schemes, or false advertising

Technical abuse

• Reverse engineering, decompiling, or attempting to extract source code
• Probing, scanning, or testing the vulnerability of our infrastructure without prior written authorization
• Bypassing rate limits, quotas, or abuse-prevention measures
• Creating multiple accounts to circumvent restrictions or limits

WhatsApp policy compliance

WhatsApp use is subject to the applicable WhatsApp Business Messaging Policy and relevant provider terms. Provider restrictions can change; consult the current policies for your use.

For WhatsApp API messaging, free-form replies require an active customer-service window. Outside it, use an approved template. Sending a template does not itself open the window; a customer’s incoming message does.

Provider suspension or rejection may prevent delivery and is not controlled by Sentways.

Opt-in & consent

You are responsible for collecting and documenting any consent or other permission required by applicable law and the channel provider. A customer’s inquiry or appointment does not automatically authorize unrelated marketing.

Explain the business identity, message purpose and how recipients can stop messages. Respect opt-out requests. We may request evidence of permission and restrict use where it is missing or abuse is suspected.

Enforcement

Sentways (Paweł Adamajtis) may investigate reports and restrict or terminate access where needed to address abuse, legal requirements or breaches of this policy. We may request information, issue a warning, suspend access or take further action appropriate to the circumstances.

This policy does not promise a fixed investigation or remediation timetable. Refunds remain subject to the Refund Policy and applicable law.

Report a violation

Report suspected abuse to legal@sentways.com. Include a description, the relevant workspace or sender identifier and supporting information where appropriate. Do not send passwords or unnecessary sensitive personal information.

Service operator: Sentways (Paweł Adamajtis).

Changes

We may update this Acceptable Use Policy as new categories of abuse emerge. Material changes will be notified by email at least 30 days before they take effect.