WhatsApp, Instagram, Messenger, Telegram, TikTok, SMS and email. Sentways bring every customer into one place. Use AI agents, automation and a built-in CRM to follow up, sell, book and get paid.
Can I book for Friday?
We're refreshing our brand…
Is the order shipped yet?
Thanks, payment sent ✓
Could you send an estimate?
Sentways is official technology partner of Meta and Twilio.
A question on Instagram, an order update on WhatsApp, a lead from an ad, a follow-up in someone’s head. When every channel lives in its own app, context gets lost and good conversations go quiet.
Fourteen ways to reach customers where they already talk, from WhatsApp and Instagram to LINE, Viber and your website chat.
One shared inbox for your whole team - every customer, every conversation, without switching devices.
Smart routing shares every reply across your team, and AI covers when someone is away.
Messaging app that bring the point of sale to you.
Chris MessinaEntrepreneur who coined “conversational commerce”
Your marketing, sales and support belong in the same conversation.
Different beginnings, one contact list. Find new customers, answer them where they are, and move every conversation to its next step.
Discover businesses with Lead Finder. Turn Meta Ads into conversations. Keep every new lead in your contacts.
Reply from a shared inbox, bring in a teammate, or let an AI assistant help. The context stays with the conversation.
Qualify a lead, book an appointment, move a deal or collect a payment. Turn a good conversation into real progress.
Build the next step into your workflow. Use triggers, conditions and messages to follow up at the right moment, and stop when the job is done.
A customer starts checkout…
Use AI flow generation to turn a prompt into a starting point. Review the steps, connect your data and test the branches before enabling it.
Scripted example · no AI service is called
Campaign replies land in one inbox and are shared evenly across your team. If someone is away, Sentways skips them or hands the lead to your AI agent, so no lead waits.
Every teammate should know what happened before “hello.” Assign the conversation, add a private note and keep the customer’s history close.
Assign conversations so your team knows who owns the next reply.
Keep contact details, groups and previous messages together.
Use saved replies and AI assistance for recurring questions.
Interactive team example · no customer messages are sent
Leads come in from ads, imports and Lead Finder. They land in one CRM, talk to you on every channel, and move through AI, flows and your team to a booking, a deal or a payment. Then the loop starts again.
Start with one journey and build from there. Every step keeps the same customer, the same history and the same team around it.
A new lead from Meta Ads and a returning customer on WhatsApp land in the same place, with their channel, groups and history attached.
Explore lead generation →Reply from one inbox, invite a teammate or let an AI assistant handle the everyday questions. Nobody has to ask the customer to repeat themselves.
Explore customer conversations →Book the appointment, move the deal and send the payment request without leaving the conversation that started it.
Explore sales & bookings →Connect your store, manage appointments, send estimates and collect payments. The everyday work around a sale lives in the same workspace.
Your channels, store and payments can work around the same customer. Choose a connection to explore the setup.
Start with the journey that matters most to you.
Connect a channel. Bring in your contacts. Test a real conversation with your team. Add campaigns and automation when you’re ready.
Check current pricing, limits and feature availability before choosing.
Have a question that isn’t covered here? Our team is happy to help you pick a setup.
Talk to our team →Bring leads, customer conversations and follow-ups into one connected workspace.